1. General Terms
These terms and conditions govern the contractual relationship between Planisys (hereinafter "THE PROVIDER") and its clients (hereinafter "THE CLIENT"). The acceptance of these terms occurs upon signing the "Request for Services".
2. Service Provision
THE PROVIDER will deliver the contracted services as detailed in the signed "Request for Services". The service will be available 24/7, except in cases of maintenance, force majeure, or suspensions outlined in this agreement.
3. Payment Terms
- 3.1. THE CLIENT agrees to pay for the services as per the agreed pricing in the "Request for Services".
- 3.2. Invoices are issued monthly in advance. Payments must be made in USD or the equivalent in local currency at the prevailing exchange rate.
- 3.3. If additional services are requested, they will be invoiced separately.
- 3.4. Disputes regarding invoices must be raised within 15 days of receipt. Otherwise, charges will be considered final.
- 3.5. Pricing adjustments may occur every 6 months, with 30 days' written notice. If THE CLIENT does not agree with the new pricing, they may cancel the service with a 30-day written notice.
- 3.6. Late payments will incur interest at the rate of 1.5% per month. If payment delays exceed two billing periods, THE PROVIDER reserves the right to suspend or terminate services.
- 3.7. Reconnection of services due to non-payment will incur a 20% penalty fee based on the last invoiced amount.
4. Service Duration and Cancellation
- 4.1. The service is contracted for a minimum of 12 months unless otherwise specified.
- 4.2. THE CLIENT must notify termination at least 30 days before the end of the current billing period.
- 4.3. If no cancellation is received, the contract is automatically renewed indefinitely.
5. Obligations of THE CLIENT
- 5.1. Ensure timely payments and compliance with service terms.
- 5.2. Maintain updated contact information and inform THE PROVIDER of any service-related issues promptly.
- 5.3. Use the service lawfully, complying with regulations, including anti-spam and data protection laws.
- 5.4. Maintain secure configurations for their services and software.
6. Service Level Agreement (SLA)
- 6.1. THE PROVIDER guarantees 99.5% annual availability.
- 6.2. Planned maintenance will be communicated 48 hours in advance and will not count towards SLA calculations.
- 6.3. If service availability falls below 99.5%, THE CLIENT is entitled to service credits.
7. Service Suspension
- 7.1. THE PROVIDER may suspend service for non-payment, misuse, or security risks.
- 7.2. Service relocations or IP changes may occur with prior notice.
- 7.3. In the event of excessive server load or security threats, THE PROVIDER may pause services until resolved.
8. Force Majeure
Neither party shall be liable for service disruptions due to force majeure, including natural disasters, governmental actions, or cyber-attacks.
9. Liability Limitations
- 9.1. THE PROVIDER is not liable for data loss, indirect damages, or security breaches caused by THE CLIENT.
- 9.2. Backup and security measures remain the responsibility of THE CLIENT, unless a specific backup service is contracted.
10. Governing Law and Jurisdiction
These terms shall be governed by the laws of the United States, and disputes shall be settled in Miami, FL.
11. Contact Information
For contract-related matters, contact:
Planisys Corp
801 Brickell Ave, Suite #800, Miami, FL 33131, USA
Email: legal@planisys.com